Issuing a refund on Eventgroove is easy and free. All Eventgroove fees will be waived in the event of a full refund, and only partial fees will be charged in the event of a partial refund. To begin issuing a refund, select “Refunds” located on the left navigation menu from your event dashboard. You also have the ability to issue refunds from the “Orders” Section of the event dashboard. Search for the order you would like to issue a refund and select the refund icon in line with the order.
You may then select the ticket or tickets you would like to refund from the refund ticket table. When you are satisfied with your selection, select the refund button.
The Ticket Buyer will receive an email notifying them of the refund.
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